In today’s fast-paced world, automation has become an indispensable part of the digital transformation strategy amidst a competitive market. RPA has emerged as a leader in driving sustainable profits among numerous solutions. Its ability to provide diverse solutions for each problem within each business process makes it a compelling choice. According to numerous reputable reports, the growth rate and application of RPA solutions vary across regions due to different factors. Notably, while the North American RPA market is considered the largest globally, the Asia Pacific RPA market is forecast to be the fastest-growing region during 2023-2030 (Grand View Research).
What makes the Asia Pacific region a prospective RPA market? In this article, we delve into the reasons behind these predictions and explore the top 10 RPA companies in the Asia Pacific market.
Market Overview
Post-Covid-19, businesses worldwide have embraced automation for manual processes, driving a remarkable transformation in the global enterprise landscape. This positive trend is further reinforced by market forecasts from reputable organizations:
- According to Grand View Research, the global RPA market size was valued at USD 2.9 billion in 2023 and is expected to reach USD 30.85 billion by 2030, expanding at a CAGR of 39.9% from 2023 to 2030.
- The RPA market is anticipated to witness a massive surge, reaching $32.4 billion by 2030 followed by Next Market Research, reflecting a CAGR of 27.0% from 2024.
- The potential economic impact of knowledge work automation is expected to be $5-7 trillion by 2025. (Automation Anywhere)
Grand View Research predicts the Asia Pacific RPA market will exhibit the highest CAGR of 42% from 2023 to 2030.
Despite the modest global economic growth rate of 2.9% (7/2027 from IMF), the RPA market growth rate remains strong, driven by significant and continuous user demand. Deloitte’s report highlights that 56% of global business services organizations are implementing RPA and automation, while another 33% plan to do so.
These growth projections underscore the immense potential for RPA companies worldwide in the coming years.
The role of RPA in the digital transformation era
Digital transformation is the process of applying technologies like AI, blockchain, and automation to optimize the operation process. It is not merely about adopting new technologies; it’s about fundamentally transforming how businesses operate and how they deliver value to their customers. It encompasses a holistic approach that integrates digital technologies across all aspects of an organization, from its processes and products to its culture and customer interactions.
Studies by McKinsey show that RPA (Robotic Process Automation) can automate up to 80% of repetitive tasks, freeing up employees for higher-value activities, and pushing them further in the digital transformation journey. Imagine a customer service system integrated with RPA that can respond to customers within seconds, which has helped organizations significantly reduce operational costs. This ability to solve profitability issues has made RPA a shining star in the digital transformation equation for every business.
Not only that, according to Markets and Markets, the segment focusing on AI-powered RPA solutions is predicted to reach a significant value of $10.7 billion by 2028. This suggests that AI-powered RPA is a rapidly growing segment within the larger RPA market. The integration of AI with RPA, known as intelligent automation, can enable systems to handle unstructured data and make data-driven decisions.
Read more: AI and RPA: A Game-Changing Collaboration!
Millions of traditional invoices and repetitive, human-handled processes will be replaced by a streamlined and intelligent automation process. At this point, RPA helps the digital transformation journey achieve goals, including enhancing user experience, increasing efficiency, and building a seamless operational system.
Why choose RPA outsourcing vendors in Asia Pacific
Beyond the promising growth forecasts for the RPA market in Asia Pacific, here are the main reasons why outsourcing RPA companies in Asia Pacific is becoming an attractive option for global businesses.
- Cost-effectiveness
Average salaries for skilled IT professionals in Asia are generally lower than in Western regions. According to Gartner, RPA projects operated in Asia can save up to 70% compared to hiring personnel in North America. Outsourcing RPA tasks eliminates the need for in-house infrastructure and staff training, leading to lower operational overheads.
- Large Talent Pool
Leading countries like India, China, and Vietnam have a large pool of qualified IT professionals with expertise in RPA and related technologies. Vietnam’s labor market stands out with over 500,000 IT professionals in 2023 according to TopDev. This explains why Vietnam has become one of the attractive investment destinations for tech giants like Intel and Nvidia.
- Government’s Supportive Policies
Several Asian governments offer tax breaks to attract foreign companies and foster the growth of the IT sector. Many Asian countries actively invest in infrastructure development, creating a robust IT ecosystem supporting RPA implementation. In addition, political stability in Asia contributes to the expansion of the IT industry.
By leveraging the cost-effectiveness, large talent pool, and government support available in Asia, companies can achieve significant savings, improve process efficiency, and gain a competitive edge through RPA adoptions. With a growing number of experienced RPA companies in the region, Asia is well-positioned to be a leader in the global RPA outsourcing market.
Some factors to consider when choosing an RPA outsourcing service provider in Asia Pacific
While outsourcing RPA services to Asian vendors offers several advantages, it’s crucial for businesses to consider potential limitations as well. Here are two key aspects to address:
- Language Barriers: Effective communication is paramount for successful RPA project execution. Language proficiency plays a vital role in ensuring clear understanding between the client and the RPA vendor. If the vendor lacks language capabilities, it can lead to miscommunication in project reports, updates, and overall collaboration. This can hinder progress, increase rework, and potentially impact project outcomes. Therefore, global language proficiency, such as English, is a crucial factor in selecting RPA companies to address language barriers.
- Geographical Distance: When the RPA vendor and the client are located on different continents, geographical distance can pose challenges. Time zone differences can disrupt communication flow and collaboration, leading to delays in responses and decision-making. Additionally, cultural differences may influence communication styles and expectations, potentially creating misunderstandings and affecting project dynamics. To ensure the efficiency of the project execution, the establishment and standardization of a common communication system, including specific tools and workflows, is essential from the outset.
Read more: Challenges of Implementing RPA in Vietnamese Enterprises
The Best 10 RPA Companies in Asia Pacific
The rapid expansion of the Robotic Process Automation (RPA) market has witnessed the growth of RPA companies, leaving users overwhelmed with choices. To address this challenge, we have compiled a comprehensive list of the 10 RPA companies based on extensive data analysis and synthesis from reputable sources. This guide aims to empower you with informed decision-making:
- Considerable years of experience (>5 years)
- Large-scale IT talent pool with English proficiency (From 100 employees)
- Diverse domains and International Certifications
- High review ratings from real users
- Affordable prices
1. Total eBiz Solutions
Operating for over 15 years, Total eBiz Solutions has provided a comprehensive suite of solutions encompassing Intelligent Automation, Digital Workspace, and Customer Experience to 150+ clients worldwide. Their extensive partnership network includes leading RPA tool providers like UiPath, Microsoft, and Nintex.
Company Overview
- Location: Singapore
- Founded year: 2003
- Headcount: 200+
- Domains: BFSI, Retail, Logistics & Transportation
- Certifications: ISO/IEC 27001, ISO 9001: 2015, Data Protection Trustmark (DPTM)
Testimonials
“We are honored to be partnering with Total eBiz Solutions, a trusted digital technology partner with deep technical and industry experience across sectors. By combining their expertise in delivering digital transformation with our comprehensive low-code integration platform, we are confident in our joint capacity to help our clients grow in today’s dynamic digital landscape” – CEO at Tech company.
“We are happy to announce our collaboration with Total eBiz Solutions – a company that underpins customer satisfaction as the primary focus”- CEO of a global cybersecurity services & products company.
Highlights
Total eBiz Solutions has partnered with top-tier tech providers to offer comprehensive automation solutions to global clients. Moreover, they have gained recognition from prestigious organizations such as Gartner and Forrester for their Hyperautomation and RPA Services. However, depending on the project’s complexity and the level of service needed, costs can be higher compared to other vendors, which might be a concern for smaller businesses. Given the company’s wide range of IT services, its attention to RPA solutions might be divided.
2. Laiye
Laiye provides robotic process automation (RPA) software, supported by a multicultural team representing over 12 nationalities across Europe, the Middle East, Africa, the Americas, and the Asia-Pacific regions. Established in 2015, Laiye has emerged as one of the leading RPA companies in China, dedicated to optimizing operations and advancing strategic growth initiatives.
Company Overview
- Location: China
- Founded year: 2015
- Headcount: 200 -500
- Domains: Retail, Finance & Insurance, Travel & Transportation, Logistics
- Certifications: ISO/IEC 27001
Testimonials
“In Laiye’s RPA project deployment, we achieved efficiency, growth, and employee satisfaction. We have been able to better realize autonomous RPA process development and operation and maintenance through the training and customer success services provided by Laiye.” – Lenovo IT Command Center
“Zijin Mining commits to innovation, as its our core competitive strength. The introduction of Laiye’s intelligent automation technology has improved the work efficiency and quality of the Financial Shared Services Center, invigorated our employees, and helped the company to further reduce costs and increase efficiency in the face of fierce competition.” – Director of Operation and Optimization of Zijin Mining.
Highlights
The Creativity Center in Laiye’s RPA platform refers to a set of features and capabilities designed to track the journey from submission, through analysis and development, to delivery. Additionally, Laiye offers the Hub, which integrates the human workforce and digital workforce to customize the user experience. However, its ability to integrate with other applications and its documentation is still limited.
3. Akabot
Akabot (a division of FPT Corporation), is one of the common RPA companies in Vietnam. Akabot has empowered users from 20+ countries to automate their workflows around the globe.
Company Overview
- Location: Vietnam
- Founded year: 2018
- Headcount: 200 – 500
- Domains: BFSI, Manufacturing, Retail, Healthcare
- Certifications: ISO/IEC 27001
Testimonials
“We believe that we can always extend the automation horizons even more by integrating RPA robots with other intelligent technologies. With that expectation in mind, we decided to partner with akaBot.” – General Manager, SCSK Europe.
“Thanks to positive results from RPA application, Central Retail in Vietnam (CRV) can expand our strategy, and strengthen our operation over all the sales channels. With a remarkable time saved, CRV can focus more on service quality and customer experience enhancement.” – Head of Finance & Accounting Department at Central Retail.
Highlights
As part of FPT Corporation, Akabot leverages deep insights and understanding of the Vietnamese market, providing tailored solutions that cater to local regulatory requirements and business practices.
AkaBot has a strategic focus on niche markets in countries like Japan and Korea, particularly in the banking and insurance sectors. This could pose challenges for global users who may need to find specific documentation or support communities. Furthermore, akaBot has not yet fully integrated with AI applications to streamline its automation processes.
4. LTS GDS
As a branch of the LTS Group, LTS Global Digital Services (LTS GDS) offers RPA solutions tailored to various industries, including banking and finance, insurance, retail, healthcare, and energy utilities. With this experience, LTS GDS consultants help customers define specific requirements to build the best-fit RPA solutions.
Company Overview
- Location: Vietnam
- Founded year: 2016
- Headcount: 150+
- Domains: BFSI, Retail, Healthcare, Energy & Utilities
- Certifications: ISO/IEC 27001, ISO 9001:2015
Testimonials
“Applying the RPA solution provided by LTS GDS has allowed us to increase ROI by up to 200% in the second year of deployment. This outcome transforms all traditional processes of the past.” – Head of Digital Transformation at a Banking Company in Vietnam.
“The customized RPA solution from LTS GDS has helped us save 77% of the data processing time compared to before. Integrating this RPA solution with our other digital transformation strategies has optimized our operational system.”- Chief Operating Officer at a Retail Enterprise.
Highlights
Their dedicated support team delivers exceptional customer service for projects of all sizes, from small-scale to large. Additionally, the abundant young workforce in Vietnam enables LTS GDS to develop and train a talented RPA team.
LTS GDS collaborates with various RPA tool providers to deliver customized automation solutions. They offer end-to-end services, from strategy to implementation and maintenance, ensuring that the solutions are adaptable to the client’s needs.
Moreover, LTS GDS has seamlessly integrated new technologies such as Natural Language Processing (NLP) and Computer Vision into their RPA solutions. This capability allows them to provide flexible and effective automation, enabling hyper-automation across many processes. Additionally, LTS GDS offers RPA solutions at highly competitive rates compared to other regional competitors.
5. Finesse Global
Finesse Global is a Dubai, UAE-based company that specializes in providing digital transformation solutions for businesses across diverse domains like BFSI, Healthcare, and Retail. With 14 years of experience, Finesse Global has empowered over 300 enterprise clients across multiple regions.
Company Overview
- Location: UAE
- Founded year: 2010
- Headcount: 200 – 500
- Domains: BFSI, Healthcare, Retail, Energy
- Certifications: ISO/IEC 27001
Testimonials
– “The vastly increased operational efficiency we are now experiencing, thanks to Finesse’s RPA tool is extraordinary. It has changed, not only the way our organization operates on a day-to-day basis but the breadth and scope of our automation and digitization strategy for the coming years.” – Director of Information Technology at Imdaad.
– ” The insurance automation will add a new dimension to how we achieve greater efficiencies, ensuring our patients are well taken care of and our employees are focusing on qualitative tasks instead of repetitive ones.” – Managing Director at Healthcare Corporation.
Highlights
Finesse Global offers tailored RPA solutions with a strong focus on the Middle East and Africa regions. However, the ability to support multiple languages to suit different regions and the capability to use a variety of RPA tools are still limited.
6. MicroGenesis TechSoft
MicroGenesis TechSoft is a global technology solutions provider, delivering RPA services and more to clients in over 12 countries. Their offerings span from product consulting to managed services across industries, with key partnerships including UiPath and Automation Anywhere.
Company Overview
- Headquarters: India
- Founded year: 2000
- Headcounts: 300+
- Domains: Manufacturing, BFSI, Retail, Healthcare, Telecom
- Certifications: ISO/IEC 27001, ISO 9001:2015, ISO/IEC 20000
Testimonials
“MicroGenesis TechSoft’s RPA solutions have transformed our back-office operations, significantly reducing manual efforts and increasing accuracy. Their team’s expertise and support were instrumental in the successful deployment of our automation projects.” – Operation manager at Financial Services Firm.
“Implementing RPA with MicroGenesis TechSoft has enhanced our production efficiency and reduced operational costs. Their professionalism and dedication to excellence were evident throughout the project.” – COO at Manufacturing company.
Highlights
MicroGenesis TechSoft provides RPA solutions across various industries, departments, and countries, covering consultancy, implementation, maintenance, and security. However, there’s currently no information available regarding integration with other applications or AI applications during the RPA implementation process. Additionally, there’s a lack of information about real-world RPA projects to substantiate their service delivery capabilities.
7. Droidal
Droidal is based in India and specializes in providing automation and digital transformation services to healthcare organizations. The company has achieved the highest level of security and compliance monitoring by DRATA, offering secure and intelligent automation solutions to clients across countries.
Company Overview
- Location: India
- Founded year: 2016
- Headcounts: 100+
- Domains: Healthcare
- Certifications: ISO/IEC 27001, SOC 2, HIPAA
Testimonials
“Our first process with Droidal delivered an incredible ROI through reduced FTEs and improved performance in our accounts receivable department. I see our ROI growing exponentially as we continue getting more automation. Their team has been attentive, on time, and helped simplify the complex task of automating the process.” – EVP of Revenue Cycle Management at a Healthcare organization.
“We started with Droidal unsure of what to expect. The team was able to quickly show us how bot automation is not a replacement for our people, but a way to greatly enhance the way our folks work. The Droidal team was quick to action and we look forward to continuing to further push our bot automation processes.” – CFO at the Healthcare provider.
Highlights
The Droidal bots are designed to be customized for each healthcare project. However, due to their sole focus on healthcare, there is a lack of industry diversity. The customer base is primarily in India and the US, and there is limited information available regarding the workflow and RPA tools.
8. Aiwozo
Aiwozo, a subsidiary of Quale Infotech in India, was founded in 2019 and specializes in intelligent automation solutions. Serving clients across various industries, Aiwozo has rapidly grown its client base, offering cutting-edge automation technologies to enhance business processes and productivity.
Company Overview
- Location: India
- Founded year: 2019
- Headcounts: 100+
- Domains: BFSI, Retail, Healthcare
- Certifications: ISO/IEC 27001
Testimonials
“The user interface of Aiwozo is not just user-friendly but also maintains efficiency…amazingly fast and makes my task a lot easier than expected.” – AVP at Banking & Finance Company.
“A fantastic AI platform with enormous potential…strongly recommend giving Aiwozo a shot and witnessing its incredible powers firsthand.” – RPA business analyst at Supply Chain Company.
Highlights
Aiwozo offers a robust RPA solution with strengths in ease of use and intelligent automation. However, it faces challenges related to customization complexity and a learning curve for users unfamiliar with RPA technologies. Depending on the scale of implementation, the cost of using Aiwozo can be high, particularly for smaller businesses or startups.
9. PT. IDStar Cipta Teknologi (IDstar)
IDstar is an IT services company that specializes in RPA solutions. With a team of over 200 skilled IT professionals and a portfolio of more than 200 automation solutions, the company has provided services to over 25 companies worldwide.
Company Overview
- Headquarters: Indonesia
- Founded year: 2018
- Headcounts: 200+
- Domains: BFSI, Manufacturing, IT and Telecom
- Certifications: ISO/IEC 27001
Testimonials
“After more than 3 months of automation in making PKWT and PKWTT, the thing that stands out the most is the time savings. The ten minutes that were originally spent on making one PKWT can now be shortened to just two minutes so that they can do other things that are more productive.” – PM at IT consulting company.
“The CV project robot greatly facilitates and shortens the time for the recruitment process. Employees only need about 5 minutes to make 1-5 CVs per day, this can help the division to achieve the target of sending candidates to clients every month”. – HR manager at Headhunter company.
Highlights
IDstar leverages RPA solutions to assist multiple companies, from small businesses to large enterprises, particularly in the finance and banking sectors. However, there is limited information available about how well IDstar’s RPA solutions integrate with AI and ML applications.
10. RPA Thailand
RPA Thailand is created by New Computer Technology Consulting Co., Ltd. (NCT), a company offering consulting and automation process installation services in Thailand. NCT partners with UiPath and Power Automate to deliver RPA solutions to its clients.
Company Overview
- Headquarters: Thailand
- Founded year: 2014
- Headcounts: 100+
- Domains: Banking, Insurance, Healthcare, Manufacturing
- Certifications: ISO/IEC 27001
Testimonials
“The project developed a total of 20 RPA processes which reduced working time by 14000 minutes per month. This allowed employees to enhance efficient tasks up to 98%”. – Accounting supervisor at a multinational food corporation.
“Through our collaboration, RPA Thailand demonstrated a deep understanding of our core business. They provided valuable consulting and support throughout the implementation process”. – Tech manager at F&B company.
Highlights
RPA Thailand not only provides customized services for various industries but also offers training courses. However, RPA Thailand primarily focuses on the Thai market, limiting its multilingual capabilities. Additionally, information regarding its integration with other applications remains somewhat limited.
How RPA Drives Innovation in Digital Business Practices
The increasing demand for RPA services has led to the growth of RPA companies in the market. So how do you find the best-fit RPA companies to solve your business issues? Let’s explore this in detail in the article “Top 4 criteria for choosing the right RPA vendor“. Don’t hesitate to check it out!
RPA solutions will be key players in businesses’ digital transformation process. RPA companies will contribute significantly to this grand vision for upcoming business strategies. Hopefully, the above information will provide businesses with various perspectives to consider and help them choose the appropriate RPA provider in Asia Pacific. Please contact us and embrace the opportunities for success with our RPA experts!
